GRATITUDE.


IT & Enterprise product and Solution engagements



Involved in Leadership of Projects for Design & Development of digital and Web based Products/Solutions for User and Customer Experience Design through user process engineering.



To comply with my non-disclosure agreement, I have omitted and obscured confidential information in this case study. All information in this case studies are based on my own experience with my employer organisations and does not necessarily reflect the views of any organisation or clients.



Health Information Management Solution


Highly scalable to capture future scenarios with multiple facilities and large volumes of patient information. The product suite is functional in more than 230 USA based hospitals rolling out 6.6+ billion digital images in daily basis. Midwestern Health organisation having 10,000 established users using the system remotely and 1,500 employee maintaining 100% medical records digitally through this system.

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Insurance writer payment systems


I am extremely fortunate to work for a US based Insurance Company, I was deputed in Columbia, SC at client location for initial current state audit through focus group meeting; contextual enquiry workshop and early concept design assessment.


As a newly established US based Insurance Company, had the advantage of building its IT infrastructure from scratch.

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e-OSCAR


I feel extremely well-off being the experience consultant for this engagement working closely with business SMEs; Stakeholders; Clients and Agency representatives for a collaborative UCD activity in Jacksonville, FL during initial service audit and team building stages. This engagement enabled me to craft a design team back in offshore which has bright in Experience design culture in the system for three and half FY from India BU.

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Comprehensive Child Welfare Information System


USA State and local governments are urged to create federally compliant systems that aid caseworkers in keeping children safe. It should be ease of use design maximises time with children and families. A best-in-class State-wide Automated Child Welfare Information System solution configured based on business rules; flexible for data management; multiple system integration; real time child tracking on secure device.

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Medicaid Enterprise Solution Modernised


The modernised customer centric design approach compliant with HIPAA helped us establishing organisation footprint to lead the delivery assurance partner in the Medicaid Enterprise industry. State of California; Massachusetts; Nevada; Colorado Ohio and Virginia are the prime consumer of modernised Medicaid Enterprise Solution.​

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Modular rating, billing and order management solution


The product protected and grated with seven innovation patents.


It effortlessly assimilates with any clients’ existing solutions and indorses the fast institutionalise the products and services. The design lead user-cantered design approach streamlines order adaptation complexity and runs the tools for responding intelligently to any changing order conditions.

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Asset & Resource Management Suite


I am privileged to get engaged with my team in this massive product development journey to contribute from XD strategy; Analysis; design and execution standpoint from India BU. This engagement given me the opportunity to earn experience in utilities sector and work closely with business SMEs and account management stakeholders through remote design workshop and remote moderated focus group sessions.

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Trust Asset and Accounting Management System


Federal Government agencies are using this product suite in back office and field to manage land and resources. Yet, catering these trust responsibilities is not ease of work.


Myself and team was involved as experience analysis; contextual enquiries; remote jade session; User Journey mapping; XD matrix definition; Screen patterns and Digital Style Guide.

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Government ERP System



The ERP product suite service design vision is to engaging and add lifetime value through crafting the Experience. The intuitive; smart transformation of business processes and role based configurability having the simplicity with the natural mental model of Customer segments.


XD Team earned $ 1.25 million revenue in FY 2015 and 16 through core XD solution and services and continues.


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Environment Regulatory Management System


Used by 10,000 users across 10 state and local governments in USA. The environmental regulatory management system contains all major regulatory functions, permitting, licensing, inspections, compliance, enforcement, fee collections, etc for US government Agencies.


1.5 million active permits and licenses. Collects $500 million in fee revenue per year.

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Environment Regulatory Services Portal


As global industry increasing the digital footprints, government regulatory activities are undergoing aggregated pressure to rationalize service delivery to the public and business while providing better access to these services at the same time when government resources are inadequate.


Influenced me to build a self-sustained offshore XD team which earned more than half million USD consecutive 5 FYs

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Global chemical data management and product safety System


Service designed for the humanity keeping the customer perspective as design facts for wide-scale deployment to support global operations and markets. Currently the product catering more than 100 countries and more than 40 languages user base across global industry and government enterprises.


Team earned more than three million USD from Corporates to offshore starting from 2013 Q2.


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Corporate mobility Portal


CGI.com corporate web presence positioned into mobile and handheld devices 100% responsive. The entire engagement effort for Experience design and execution done from India XD team. I have been chosen by the Corporate team from Canada head office as Experience Architect and lead for the program from India. Interviewed and build the 10 players design team in one and half month. Worked closely with corporate stakeholders; multiple technical and content development teams.

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Financial Advisory mobility App


I have leveraged the opportunity to join in the grand engagement with my team of 6 members as mobile App design and development of Forester's Financial Advisor Workbench, a robust and reliable POS system which can have a digitised workflow engine to manage the entire product purchase cycle, automatically routing information to sales managers for approvals or directly to Foresters or third party administration systems for processing. More than 100 Foresters adviser user as target user segment.

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Regulatory Inspect App


USA Government Environment regulatory management system wanted to have a standalone module for regulatory inspectors which they can use on the field online or offline. XD team have strategize this module as an important component of the regulatory eco-system and designed a Mobile Application keeping the Inspection user segment in the prime consideration. A one month sprint for eleven months with seven XD specialist I have achieved the goal and pushed the App to play store in November 2015.

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RSA Chile


RSA Canada presents a free tool to existing and potential customers. This innovative tool enables customer to contact emergency services, report a claim with RSA Canada, and find locations and directions to RSA preferred garages. This benefits the RSA customers on the move.


XD team is involved from solution design, development, Testing and QA. The engagement has executed using organisation’s Global Delivery Model.

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The clients using application and products I worked for, with or at...



My breathing canvas



No one is perfect and nothing is perfect in this universe but the creator himself.

Don't judge me. Like you, I was born to be Awesome. NOT PERFECT.


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Kallol Roy, MDT, CUA, CSM, MBA





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