This ERP designed for government is one of the most world leading digitally advanced feature reached ERP Solution. The journey embarked in 2015, and it’s thrilling to see the Customer insights, ideas, redesigned business processes and innovations taking place as solution. I am truly excited to be part of this opportunity as leading the experience design activity through building a vibrant and dedicated XD team.
During very initial time, participated in service audit to identify the customer insights; life challenges; expectation and competitive assessment for current state. As prime and parallel responsibility, build a dedicated XD team of 12 finest industry players for research; analysis; design; execution and delivery. A service design thinking; iterative and collaborative design approach bring the best solutions on table. These are just a very small glimpses of the mammoth design orchestration.
