GRATITUDE.


Environment Regulatory Management System



I have been involved in this product engagement for two milestone sprints. One in 2010 when we had migrated the product from PowerBuilder platform to web digitisation. During, 2013, the digital movement taken the path of designing the whole service experience for the customer. The customer service experience improvement implemented and released by 2015, Q1.


Improved the customer service experience through better data capturing and analytics, process science. The solution ensures the government agencies to offer these services through a self-service model coupled with Public Access Portal and a Regulatory Services Portal. The inspection module designed for cloud and on premise handheld devices to perform the activity in the field. Data flow statistics proven efficiencies…



<experience>

...

- 1.5 million active permits and licenses
- collects $500 million in fee revenue per year.
- Reduced submission error rates by more than 90 %
- Automation of land use permit processing time reduced from three months to minutes.



Experience design improves the essential self-service (during business hours or non-business hours); Process automation; Saves paper and paper work; Improved data access and quality; Increased productivity with minimal human efforts; Secure access and user authentication; Increased regulatory compliance



We talk a lot about hope, helping, and teamwork. Our whole message is that we are more powerful together.

...

</experience>





Kallol Roy, MDT, CUA, CSM, MBA





2022 © Kallol Roy. All rights reserved. Copying any intellectual property including all the ideas, concepts, text, and images, is strictly forbidden without a permission.