Multiple states of USA shifting focus for improving customer service and efficiency to achieve more agility and government's healthcare initiatives, hence looking to replace their Medicaid Management Information Systems with the latest industry trend technology Architecture and more customer centric. A strategic Customer service design approach was much needed to remain on the competitive platform.
Technology modernisation is not the toughest aspect of the transformation. MITA and HIPPA compliant Solution takes care of business processes and policy issues alongside technology to hold the critical service integration, project, quality matrix against value proposition and change management. Consumer can adapt the technologies and services in much customised way that meet their unique needs.
