The client wanted to position its new environment and work flow to be entirely paperless and digital. The organisation's goal and challenge was improve and establish the products experience efficiency in order to provide its end customer and user with better service and lower costs, which in turn lowers premiums to the customer which enables the company to write more profitable business.
As experience design team we have successfully crafted the full processing system blueprint within a 90-day period, helping the company to realize its business plan. The experience design strategy blueprint shows the client system handles 600 to 800 policy submissions a day processed through the proposed solution's electronic work flow process, which automates all premium and policy transactions starting with a digital form that come in from brokers and continuing through the business process life cycle of the policy.
