GRATITUDE.


Trust Asset and Accounting Management System



More than a year dedicated and collaborative engagement with USA federal customer service team. Myself and team was involved as experience analysis; contextual enquiries; remote jade session; User Journey mapping; XD matrix definition; Screen patterns and Digital Style Guide.



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"Trust is knowing that when a team member does push you, they’re doing it because they care about the team." --Patrick Lencioni


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Kallol Roy, MDT, CUA, CSM, MBA





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